Shipping Policy

At Twist+Lick, we're committed to getting your dog's dental care delivered as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after they are placed. This includes order verification, packing, and preparing your package for shipment.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Once your order has been shipped, estimated delivery is 5–10 business days within the United States.

Please note that delivery times are estimates and may vary due to carrier operations, weather, holidays, or other unforeseen shipping delays.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking information. Please allow 24–72 hours for tracking updates to appear after the carrier has received your package.

Multiple Shipments

If your order contains multiple items, they may ship separately from different fulfillment centers. If this happens, you'll receive separate tracking information for each shipment.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. Once an order has entered processing, we may be unable to make changes. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost, Delayed, or Damaged Packages

Once your package has been handed over to the shipping carrier, delivery is managed by the carrier. While we cannot guarantee carrier delivery times, we'll gladly assist if your package is delayed, lost, or arrives damaged.

If you purchased our optional Shipping Protection at checkout, your order may qualify for priority assistance with lost, stolen, or damaged packages according to the protection plan terms.

Contact Us

If you have any questions about your order or need assistance with your shipment, our customer support team is always happy to help.